Privacy Policy

Who is responsible

The Simon Residences — George and Alessandra, Olhão, Algarve, Portugal. For anything about your data, write to thesimonresidences@gmail.com.

What we collect

• Your name, email address and phone number, when you send an enquiry or make a booking.
• Your travel dates, the number of guests and any message you send us.
• Payment is handled by our payment provider. We never see or store your card number.
• Your language choice is kept in your own browser for the visit — nothing else is stored while you browse.

Why we use it

• To answer your enquiry and prepare the reservation.
• To send the check-in code and information before and during your stay.
• To meet tax, accounting and guest-registration obligations in Portugal.

Who sees your data

• Only the hosts, and the payment provider that processes a card payment.
• Booking.com or Airbnb, when you book through them instead of directly.
• Public authorities, when Portuguese law requires guest registration.
• We never sell or rent personal data, and we do not run advertising tracking on this site.

How long we keep it

Booking and contact records are kept while the stay is arranged and afterwards for as long as Portuguese tax and legal rules require.

Your rights

You can ask to see, correct, delete or move your data, or ask us to stop using it for a particular purpose. Write to the email above and we will answer without charge. You can also complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (cnpd.pt).

Keeping it safe

The site is served over an encrypted connection, and access to guest information is limited to the hosts and the services needed to run the stay.